1. I have a nut allergy. Do your goods contain nuts?
Yes, all goods are produced in a kitchen that works with nuts and nut products, gluten, dairy, and eggs.

When you order from us, you are doing this entirely at your own risk.

2. How do I place an order?

Step 1: Select a product from our Shop menu or view all the options in our menu by clicking on the SHOP menu.

Step 2: When you have made your choice, click on the ‘Add to Cart’ button, and either continue shopping or go to your cart by clicking on the shopping cart icon.

Step 3: All the items you have selected are displayed on the Shopping Cart screen. Click on the ‘Proceed to Checkout’ button.

Step 4: Fill out Billing and Shipping details. Weight shipping: Your order will be delivered via courier service. Please note we currently only deliver to Johannesburg, Pretoria, Bloemfontein, Cape Town, Durban, Port Elizabeth, East London, and George.
For all outlying areas not listed please Contact Us for a personalized delivery quote.

Step 5: Place Order. The website will direct you to PayFast to make payment. Follow the payment instructions carefully. 

PLEASE NOTE: We ONLY make use of The Courier Guy. Pudo is NOT suitable for our products.

3. Can I collect my cake?
No, we do not offer any collection options.

By ordering your Christmas cake through this website, your order will be delivered via courier service at an extra charge. Delivery lead time: 3-7 working days.
Please Note: we ONLY make use of The Courier Guy. Pudo is not suitable for our product.

Please visit our Facebook page for all upcoming events.

 

4. I need to cancel my order.
We offer a full refund if you cancel your order within 24 hours from ordering it.

Please email us your order number to request cancellation.

5. Would you cover my cake with fondant?
No, unfortunately we don’t do decoration of cakes.
6. Do you bake Gluten-free Christmas cakes?
Yes, per special request.  Please email us at info@ilovechristmascake.co.za
7. Can I order now and pay later?
No.  All orders need to be paid for upfront.
8. What is the best way to treat my cake once I receive it from you?
Make sure to follow instructions on label insert. Pour extra brandy to taste on the cake and cover with foil – This applies to 2kg, 1.6kg, 1kg and 750g Christmas Cake sizes. Store in an airtight container. Sprinkle with brandy every few weeks. If no brandy is used, Christmas Cake should be kept in the deep freeze until required. It can freeze for at least 12 months. Thaw, and sprinkle with brandy.
9. How far ahead of time should I order my cake?
We recommend placing your order as early as possible, as we produce limited quantities of each product per season (1 June – 30 November).
Orders are processed on a first-come, first-served basis and are subject to availability.

Get in Touch

Contact Us:

Trudi van Zyl
info@ilovechristmascake.co.za

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